Privacy Policy

Last Updated: 10 February 2026

1. Introduction

UrbanVance ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services, in accordance with the Austrian Data Protection Act (DSG) and the European Union's General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is:

UrbanVance
Weblinger Gürtel 22
8054 Graz, Austria
Email: info@urbanvance.com
Phone: +43 316 244330
UID-Nr.: ATU42026080

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

  • Contact us through our contact form or email
  • Request information about our services
  • Participate in our facilitation and participation processes
  • Subscribe to our communications

This information may include your name, email address, phone number, organization, and any other information you choose to provide in your messages to us.

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of access

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide information about our services
  • To communicate with you about projects and participation processes
  • To improve our website and services
  • To analyze website usage and trends
  • To comply with legal obligations
  • To protect our rights and prevent fraud

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for us to process your data for specific purposes
  • Contractual necessity: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
  • Legal obligation: When we must process your data to comply with legal requirements
  • Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: We may share data with trusted third-party service providers who assist us in operating our website and providing services, under strict confidentiality agreements
  • Legal requirements: We may disclose information when required by law, regulation, legal process, or governmental request
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • Protection of rights: We may disclose information to protect our rights, property, safety, or that of our users or others

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When determining retention periods, we consider:

  • The nature and sensitivity of the data
  • The purposes for which we process the data
  • Legal and regulatory requirements
  • Our legitimate business interests

Once data is no longer needed, we securely delete or anonymize it.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you
  • Right to rectification: You can request correction of inaccurate or incomplete data
  • Right to erasure: You can request deletion of your data in certain circumstances
  • Right to restriction: You can request that we limit how we use your data
  • Right to data portability: You can request your data in a structured, machine-readable format
  • Right to object: You can object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time
  • Right to lodge a complaint: You can file a complaint with the Austrian Data Protection Authority

To exercise any of these rights, please contact us using the information provided in Section 2.

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Transfers to countries with adequate data protection as determined by the European Commission
  • Other legally recognized transfer mechanisms

11. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can delete such information.